My Account Last updated: March 12, 2024
This Refund and Returns Policy (“Policy”) outlines the terms and conditions for refunds and returns related to the services provided by Getlogo.site (“Website”), a service for ordering custom logo designs. By using the services offered on Getlogo.site, you agree to comply with this Policy. Please read this Policy carefully before making any purchases on the Website.
Refund Eligibility
1.1 Refunds are subject to the terms and conditions outlined in this Policy and are applicable to the following circumstances:
a) The client has made a payment for a logo design service but decides to cancel the project before any work has commenced;
b) The logo design delivered by Getlogo.site does not meet the specifications and requirements provided by the client.
1.2 Refunds will not be granted for the following circumstances:
a) Changes in the client’s preferences, requirements, or design brief after the project has been initiated with Getlogo.site;
b) Disputes arising from minor variations in the logo design that do not significantly deviate from the agreed-upon requirements.
Return Policy
2.1 As logo designs on Getlogo.site are digital and customized according to the client’s specifications, returns are not applicable for completed and delivered logo designs.
2.2 In the unlikely event of technical issues or errors with the logo design files, the client must contact Getlogo.site’s customer support team immediately for assistance. We will make every effort to resolve any issues promptly and ensure the client’s satisfaction.
Refund and Return Process
3.1 To request a refund or discuss a return, clients must contact Getlogo.site’s customer support team via the provided contact information on the Website. The refund or return request should include:
a) Client’s name and contact details;
b) Description of the logo design service purchased;
c) Reason for the refund or return request;
d) Any supporting evidence, such as communication records, design brief, or any other relevant documentation.
3.2 Getlogo.site will review the refund or return request within 10 business days and assess its eligibility based on the terms and conditions outlined in this Policy.
3.3 If the refund or return request is approved, Getlogo.site will process the refund or assist with resolving the issue promptly and professionally.
Dispute Resolution
4.1 In the event of a dispute regarding a refund or return request, Getlogo.site will work with the client to reach a fair resolution.
4.2 If the dispute cannot be resolved directly, both parties agree to engage in good faith negotiations and explore alternative dispute resolution methods, such as mediation or arbitration, before pursuing legal action.
4.3 If the dispute remains unresolved, either party may choose to pursue legal action as permitted by the governing laws and jurisdiction.
Amendments to the Policy
5.1 Getlogo.site reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. The updated Policy will be effective upon posting on the Website.
5.2 It is the client’s responsibility to review the Policy periodically to stay informed about any changes or updates.
By using the services provided by Getlogo.site, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.
